Shipping & Returns

PROCESSING TIME

At Behida Dolić Millinery, we try to ship all in-stock garments and ready-to-wear hats within 8 to 10 business days of orders being placed. Custom-made hats are shipped within 3 to 4 weeks of orders being placed. You will receive an email confirming that we have successfully received your order. You will also receive an email with tracking information as soon as your order ships. If you want insurance, please contact us via email (behidadolicmillinery@gmail.com) We do not process or ship orders on weekends or holidays.

NOTE: Signature upon delivery is not required but we recommend it. Please contact Customer Service if you would like to add a required signature to your delivery.

 

International Shipping
We ship worldwide! All orders shipped outside the United States are shipped via USPS International and may be subject to additional shipping charges based on the destination country’s taxes, tariffs and duties. These fees are not associated with Behida 
Dolić Millinery and are to be paid by the recipient upon delivery.

NOTE: All international sales are final. We cannot accept returns or exchanges on sales outside the United States.

Service

Shipping Charge

USPS International 

Cost based on weight/location

 


Estimated delivery time

3-14 business days

 

 

Possible Delays
International parcels are occasionally delayed by standard customs clearance procedures at their destination country. This is beyond the control of Behida 
Dolić Millinery and we cannot be held responsible for packages delayed by customs in the receiving country.

Refused Shipments
If you refuse a shipment from Behida 
Dolić Millinery, you are responsible for the original shipping charges, any import fees incurred on the package, and the cost of returning the package to us.

Declared Value
To prevent penalty by law, we are required by customs authorities to declare the value of all parcels on the customs form. Unfortunately, exceptions cannot be made, even if your purchase is a gift.

 

LOST OR STOLEN PACKAGES

We do not take responsibility for lost, missing, or damaged packages that show successful delivery to the order address. You may therefore want to choose "Signature Confirmation" for your shipping.  

 

RETURN AND EXCHANGE POLICY (U.S. ONLY)


All returns and exchanges should be sent to: 
Behida 
Dolić Millinery
610 ½ Warren Street
Hudson, NY 12534


All costs related to shipping and handling of returns and exchanges are non refundable. Returns and exchanges should be sent to Behida 
Dolić Millinery via the courier of the customer’s choice, at the customer’s expense. Customer should retain the return shipping tracking number, as we are not responsible for any lost, damaged or stolen packages.

 

Clothing Returns
Behida 
Dolić Millinery gladly accepts returns on most unworn, unwashed, damage-free garments within 14 days of the original ship dateUpon receipt of returned items, Behida Dolić Millinery agrees to process refunds within 14 days. Note: Behida Dolić Millinery reserves the right to deny a refund if the merchandise is worn, soiled, damaged, altered or does not meet policy requirements.

All requests for refunds must be received within 14 days of the original ship date, and accompanied by the original receipt of purchase and/or return form included in your shipment. Without a receipt/return form, we will exchange or issue a store credit on eligible unworn, unwashed, damage-free merchandise. 

 

Clothing Exchanges

If you’d like to exchange your item for something else, please contact us at behidadolicmillinery@gmail.com to initiate the transaction. Whenever possible, we will accommodate your request. Please allow up to 14 days for your exchange to be processed.

Exchanges must be postmarked within 14 days of original ship date. Requests for exchanges postmarked later than 14 days of the original ship date will be issued a store credit only.

 

Sale Items

We cannot accept returns on sale items. Any sale item that is returned to us will be shipped back at the customer’s expense. 

* WE CANNOT ACCEPT RETURNS ON PRE-ORDERS.

Hat Returns

Custom-made hats: All custom orders are final sale and cannot be returned or exchanged. However, Behida Dolić Millinery wants you to absolutely love your hat and to love wearing it for many years. In the unlikely event your hat does not fit you properly, we are more than happy to make any necessary size adjustments.

Ready-to-wear hats: All stock hats can be returned for in-store credit within the first 14 days of original ship date.

 

Hat Exchanges

If you want to exchange your ready-to-wear hat for another style or size, please contact us at behidadolicmillinery@gmail.com to initiate the transaction. Whenever possible, we will accommodate your request. Please allow up to 14 days for your exchange to be processed.